This is a great opportunity to gather valuable information that can help improve your service as a car dealer. The day after, the user receives an automated message asking him or her to provide feedback. It is useful to remind the driver of his or her booked test drive one day in advance. In the last step, the user has the possibility to confirm his or her test drive to make sure that all dates are correct. Users can either take a picture of the signed agreement and upload it, or they can take it with them to the test drive and hand it in on site.

Last but not least, users can be sent a legal agreement for the test drive, which they have to sign. Google offers a Data Loss Prevention API (Beta) that automatically detects sensitive data (text or images) and hides certain elements such as name, address, etc. In case you are wondering how to store the personal data securely. The chatbot can already extract crucial information like name, age, address, by using the Vision and NLP APIsfrom Google to store the data in a CRM. The user is asked to upload all the relevant documents like his or her ID, driver's license, etc. Now it is time to finish the formalities. These time frames will be presented in quick responses/buttons where the user:inside can choose their preferred time or go back to change the date. In our case, the chatbot will process the given date and check with a database what hours are still available. One can either ask the user to type in a date in a standard format (dd/mm/yyyy) or even a Webviewcalendar to be integrated. Step 2: Scheduling via the chatbotĪfter a particular car has been selected, an appointment must be made for the test drive. It is useful to use specific templates for each car to provide further details such as aesthetics, pricing, years, etc. In the first step, the user is asked to choose a car make and then the particular model. The time spent could be better invested in closing deals.Īll the mentioned problems are covered in the following post, which explains step by step how to get all the needed information about a chatbot can be collected and how the test drive can be staffed without employees. During the process, 4-5 people are needed, which costs a lot of time and resources.Concluding a test drive involves many formalities, which is why there is great potential for digitalisation.

One of the main problems was the lack of availability (24/7).In cooperation with Autohaus Köpper, we were able to identify the following scenarios when organising test drives: Why do car dealers:inside need a chatbot now? In a 24h hackathon, we automatically developed a chatbot via Facebook Messenger that arranges test drives for car dealers. The challenge was to develop innovative, digital solutions for car dealerships, in our case for a test drive. In February, we participated in the first Innovation Safari at the ' German Remarketing Congress' and won the Pitch Competition.

Chatbot for taxi booking